Returns & Exchange

We do not accept returns due to the nature of the product. We do however offer refunds in scenarios where a return would be approved by management. Appropriate scenarios are not limited to but could be defined as follows:

The product was damaged in transit.

The product was shipped to the incorrect address.

All other refund scenarios will be reviewed and determination on next steps will be made by management.

At Honcoop, we intend on delivering the pet food you ordered as it was ordered and on time, every time with zero exceptions to the quality and reliability of your pet’s favorite meals. Thank us later, we’re here for you.

If you have further inquiries, don’t hesitate to email us at

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